Shipping policy

Processing times

All orders are processed within 24 to 48 business hours (Monday to Friday, excluding public holidays).

Orders placed on a weekend or public holiday are processed the next business day.

Delivery times

Once your order has shipped, estimated delivery times are:

🇺🇸 United States: 7 to 12 business days
🇦🇺 Australia: 7 to 12 business days
🇪🇺 Europe: 7 to 9 business days

Business days are Monday to Friday. Add 1 to 2 business days for order processing.

These times are estimates and may vary due to exceptional circumstances (strikes, weather, customs checks, high demand, holiday periods, etc.).

Shipping costs

Shipping costs are clearly displayed in your currency before you confirm your order.

🇺🇸 United States: free shipping on orders of $59 or more; a low flat rate applies below that amount
🇦🇺 Australia: free shipping on orders of A$85 or more; a low flat rate applies below that amount
🇪🇺 Europe: free shipping on orders of €49 or more; €2.90 below that amount

Shipping may also be free as part of promotional offers. 👉 No hidden fees.

Priority processing & delivery protection option

At checkout, an optional add-on may be offered to you, including:

priority processing of your order
faster handling in the event of a delivery issue (delay, loss or damaged package)

This option allows us to prioritize your order and the handling of your request by our customer support team. It is entirely optional; all orders are processed in accordance with applicable regulations.

Delivery area

We currently deliver to the United States, Australia, Europe and Canada.

Order tracking

As soon as your order ships, you will receive an email with your tracking information (when available).

You can also track your order at any time on our dedicated page:
👉 Order tracking

Changing your delivery address

Please check your address carefully when placing your order. Once the order has shipped, it will no longer be possible to change the delivery address.

Order cancellation

You can request to cancel your order as long as it has not yet shipped.

👉 Contact us quickly (ideally within 12 hours of placing your order) at: support@ozalo.fr

Once the order is being prepared or has shipped, it can no longer be canceled.

Damaged package or delivery issue

If your package is damaged on arrival, we recommend, if possible, that you refuse the package from the carrier.

If the package was delivered while you were away or was accepted, contact us as soon as possible at support@ozalo.fr (with photos of the package and the product).

Package not received

If tracking shows your package as delivered but you have not received it, contact us at support@ozalo.fr so that we can open an investigation with the carrier.

Liability

We remain responsible for your order until it has been successfully received. In the event of a delivery issue (loss or damage), an appropriate solution will be offered to you in accordance with applicable regulations.